Terms of Use (SMS)
Last Updated:
May 4, 2026
You may opt out of receiving SMS messages from Prolaio, Inc. at any time by replying STOP to any text message you receive from us.
After you reply STOP, we may send a final confirmation message to let you know that you have been unsubscribed. After this, you will no longer receive SMS messages from Prolaio unless you opt in again.
Types of SMS Messages You May Receive
If you consent to receive text messages from Prolaio, you may receive messages related to, but not limited to, the Study, appointments, and future research opportunities.
Prolaio does not use SMS consent data for unrelated third-party marketing.
Message Frequency
Message frequency may vary depending on your interaction with Prolaio, your scheduled appointments, and any programs or services you participate in.
Message and Data Rates
Message and data rates may apply based on your mobile carrier plan. Prolaio does not charge you to receive SMS messages, but your carrier’s standard messaging and data rates may apply.
Opt-Out Instructions
You may opt out of receiving SMS messages from Prolaio at any time by replying STOP to any text message you receive from us.
After you reply STOP, we may send a final confirmation message to let you know that you have been unsubscribed. After this, you will no longer receive SMS messages from Prolaio unless you opt in again.
Help Instructions
For help, reply HELP to any text message you receive from Prolaio, or contact us at:
Email: hello@prolaio.com
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Privacy
Your privacy is important to us. Please review our Privacy Policy for more information about how Prolaio collects, uses, and protects personal information:
Privacy Policy: https://www.prolaio.com/privacy-details
SMS Consent and Data Sharing
Prolaio does not sell, rent, or share SMS opt-in consent data with third parties for their own marketing purposes.
All categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Eligibility
By opting in to receive SMS messages from Prolaio, you confirm that you are the account holder or have the account holder’s permission to use the mobile phone number provided.
Changes to These Terms
Prolaio may update these SMS Terms of Service from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
For questions for Prolaio about these Terms of Service, please contact us at privacy@prolaio.com. You may also write to us at:
Attention: Chief Privacy Officer
Prolaio, Inc.
230 West Monroe, Suite 2560
Chicago, IL 60606